FAQ
Frequently Asked Questions
Find answers about delivery, orders, returns and shopping at Lumoa. If you need help, contact us.
Delivery
Where do you ship from?
We ship orders from EU-based warehouses.
Where do you deliver?
We deliver to selected destinations, including the European Union and the United Kingdom. Available delivery options for your address are shown at checkout.
How long does delivery usually take?
Delivery usually takes 5–8 business days within the European Union and 6–9 business days to the United Kingdom. These are estimates, not guaranteed delivery dates.
When is my order processed?
Orders are processed within one business day. Orders placed before 14:00 (EET) on a working day are usually dispatched the same day. Orders placed after this time or during weekends are processed the next business day.
Do made-to-order products take longer?
Some products have a separate production time before dispatch, in addition to the estimated delivery time. Check the product description for any production times or other delivery details.
Can my order arrive in more than one parcel?
Yes. Items in the same order may be shipped separately and arrive at different times.
How much does shipping cost?
Shipping costs and free-shipping thresholds depend on the destination, selected currency and products in your order. Some products have separate shipping arrangements, including free shipping without a minimum order value. The applicable delivery options and costs are shown at checkout before you complete your purchase.
Will I need to pay customs duties or taxes?
Orders shipped within the European Union do not incur customs duties. Orders to the United Kingdom may be subject to local import duties or taxes, which are the responsibility of the recipient.
What should I do if my delivery is delayed?
If your order is taking longer than expected, contact us so we can check the situation and provide any available updates.
Orders & Payments
What payment methods do you accept?
We accept major payment methods available at checkout, including credit and debit cards. Available payment options may vary depending on your location.
Is shopping on Lumoa Lifestyle secure?
Yes. All payments are processed through secure, encrypted payment systems. We do not store credit card information on our servers.
Can I change my order after placing it?
If your order has not yet been processed, we may be able to update or cancel it. Please contact us as soon as possible after placing your order.
Can I change my delivery address after ordering?
If your order has not yet been dispatched, we may be able to update the delivery address. Please reach out to us promptly.
Returns & Refunds
What is your return policy?
We offer a 30‑day return period from the date you receive your order. Returned items must be unused and in their original condition and packaging.
Who covers the return shipping costs?
Return shipping costs are normally covered by the customer. If an item arrives defective, damaged, or incorrect, we will of course take responsibility for return shipping and work to resolve the situation promptly.
How do I start a return?
To initiate a return, please contact us at hello@lumoalifestyle.com or via our contact page. We will guide you through the next steps and provide return instructions when applicable. Returns sent without prior approval cannot be processed.
How long do refunds take?
Once your return has been received and approved, refunds are issued to the original payment method within 10 business days. Processing times may vary depending on your payment provider.
Are there any items that cannot be returned?
Certain items may not be eligible for return due to their nature, including personal care, hygiene‑related, or customized products. If you are unsure whether an item can be returned, feel free to contact us before placing your order.
Products & Availability
What can I find at Lumoa?
Our selection includes products for the home, everyday care, children and pets. Product pages provide details about materials, dimensions, use and care.
How can I check availability?
Product availability is shown on the product page. In rare cases, availability may change due to warehouse updates. If this affects your order, we will contact you promptly.
Will an unavailable product be restocked?
Restocking varies by product and brand. Contact us if you would like us to check whether a particular item is expected to become available again.
How do I know whether a product is suitable for my family or pets?
Check the product description for its intended use, materials, dimensions and any age or safety guidance. Follow the product’s instructions when using it around children or animals. If you are unsure about a detail, contact us before ordering.
Contact
How can I get help?
Email hello@lumoalifestyle.com or use our contact page. We aim to respond within one business day.